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What forms of payment do you accept?

  • We accept cash, checks, and credit card (visa, master card, and discover). We unfortunately do not accept American Express

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TIPS

  • Should I leave a tip?

    • Yes please! Tips are not included in the service price. 

    • Please tip with a generous heart. Our technicians are not commission-based and rely on tips.

  • How much should I tip?

    • If your service was good, we recommend the typical 20% tip; or more if the service was great (:

  • How should I tip?

    • We prefer cash tips, but if you do not have cash, you can add the tip on your card.

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 Do I need to make an appointment?

  • We accept walk-ins as long as we have time available, but we highly recommend making an appointment, so that a time slot is reserved for you.

 

Do you do acrylic gel/fake nails? 

  • We do not do any acrylic nails.

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Am I allowed to bring food or drinks?

  • Sure! As long as you are respectful of the people and space around you, we don’t mind.

  • We are BYOB (:

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What is your cell phone policy?

  • In order to create a peaceful atmosphere for all of our customers, we ask that you refrain from making phone calls in the salon, unless it is emergent, and keep phones on silent.

  • If you’d like to watch videos on your phone or tablet, please bring headphones.

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How do I purchase gift certificates?

  • Gift certificates can be purchased directly in the salon or over the phone.

  • For phone orders, please have your credit card ready and the amount or service you want for the certificate. We can email you a copy of the receipt after your purchase.

    • If our phone line is busy, you can email us at thespaolonggrove@gmail.com with your purchase request as well as your contact info and we will get back to you ASAP to complete your order.

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I really liked/disliked the technician I had last time, is there a way I can/don’t have them again?

  • Of course! Just let us know when booking your appointment and we can look up who you’ve had.

    • If you liked your technician, you can request to have your appointment with them and ask us to put a note in your client profile.

    • If you disliked your technician, let us know so that we don’t put you with them. We can also put an alert in your client profile, so that we know you prefer not to be put with them for future appointments.

 

Refund Policy​

  • We do not issue refunds on any services. However, should you have any questions or concerns about the service you have received at Spa O, please notify us within 24 hours of your service. Remedies for concerns will be determined at our discretion. 
     

Who should I contact if I have other questions or concerns?

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